Terms & Conditions

Booking with Us

Your Holiday booking is with Make Our Moments Holidays India Pvt Ltd . This contract exists between us when we have confirmed your booking on our tour as per your choices as we have received the email confirmation from your end .We only accept the booking on email confirmation from the client side after accepting our terms and conditions

Payment & Deposit

Upon email confirmation 25% of total booking rate , be paid to the company and the slip has to be forwarded to the concerned travel consultant.
• Payments can be done only by cash/net banking/ credit card or any card payment (2% extra).
For the services contracted, 25% advance payment should be made to carry the booking on a confirmed basis and therefore the balance amount are often paid a minimum of 7 days prior to your date of departure from your country. We hold the proper to make a decision upon the quantity to be paid as an advance payment, supported the character of services and therefore the time left for the commencement of the services. Apart from the above in some cases like special hotel /resort or houseboat bookings during the height season (X-Mas, New Year) full payment is required to be sent beforehand

Cancellations

If you or any member of your party wishes to cancel your tour package , you must notify us in writing, in any case the date of cancellation is going to be at the date on which notice is received by Make Our Moments Holidays India Pvt. Ltd. As this incurs administrative cost and retention charges by hotel, the cancellation charges will apply on the subsequent scale as mentioned below:


Number of days before departure

More than 28 Days

27-14 Days

13-07 Days

06 Days or less

Amount of Cancellation charges

Deposit amount only

50% of the Tour Cost

75% of the Tour Cost

100% of the Tour Cost

Complaints

We do our greatest to offer passengers travelling on any of our holidays a pleasant and trouble free vacation but occasionally plans fail .If you do have any complaint, please inform your tour manager (at an equivalent time), who will do everything possible to resolve the matter immediately. No complaints or refunds are going to be entertained after utilizing the services . If you do not inform us at that point , this may affect the investigation and outcome of the complaint. Any disputes between clients and Make Our Moments Holidays India Pvt. Ltd. Shall be governed by Jurisdiction on India.

Passports & Visas

To visit India from overseas countries apart from the citizen of Nepal & Bhutan, one needs a 06 months valid passport and a legitimate Visa. And processing of Passport and Visa aren't included within the tour cost.

Early Check-in / Late Check -out

Please note that standard check-in / checkout in most hotels is 1200 Hrs. (IST). Therefore the cost of early check-in or Late check-out isn't included within the tour cost. We will always make an invitation for early check-in or late checkout if required but we don't guarantee that, that entirely depends on the policy of the hotel, time of the year and availability of the space.

Vehicle

Cab details would be informed 1 day prior to your arrival. Please note that cost of the vehicle (car / coaches with the driver) doesn't include extra usage of cab like after transfer or after sightseeing until or unless it's mentioned within the itinerary. A/C will be shut off during hilly drive.

Houseboat

In Deluxe / Super Deluxe boat A/C will be functioning from 9 PM to 6 AM Only.

Rights to amend the itinerary if required

Tour once commenced will strictly go as per the itinerary finalized. Just in case of events and circumstances beyond our control, we reserve the proper to vary all or parts of the contents of the itinerary for the safety and well being of our esteemed passengers.

Privacy Policy

At www.makeourmoments.com, accessible from https://makeourmoments.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by www.makeourmoments.com and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in www.makeourmoments.com. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms. For our Terms and Conditions, please visit the Terms & Conditions.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our webste
  • Improve, personalize, and expand our webste
  • Understand and analyze how you use our webste
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the webste, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

www.makeourmoments.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of www.makeourmoments.com.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on www.makeourmoments.com, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that www.makeourmoments.com has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

www.makeourmoments.com's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

www.makeourmoments.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.